We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 7 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 7 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Shipping items

In order to return an order, you must contact us first.

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund. For more details, kindly refer our return policy.

Refund Process

We will try our best to create suitable design concepts for our clients. In case of client is not completely satisfied with our products we can provide a refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Once, we will receive the returned product by you, we will check and validate everything related to the product details and product conditions. Once, everything will be done, we will start initiating the refund process and within 15-20 business days, you will get your refund amount in your respective bank account.

Depending upon the mutual agreement, we may refund all your balance money into your My Wallet and that you can use for your next purchase. We will contact you over email for that and will ask for your approval over email.

My Wallet

You can refund your My Wallet balance against your order no. generated while you recharged your My Wallet. As a processing fee, 5% of total amount will be deducted. You need to create a support ticket with us for the refund along with your order no. and we will get in touch with you for the refund process. After approval for the refund, the actual process may take 10-15 business days to credited in your respective bank account. The refund will be credited into same bank account/debit card/credit card or any other payment mode which you used to recharge your My Wallet. Refund process can be changed any time before prior notice.

Coupons

We are running different discount coupons schemes at Xcrox. Suppose, you have purchased one item and you get some discount coupons for next purchase and you returned the original product due to some reasons, then your discount coupon will be disabled. If you have already used that coupon for purchasing other items at Xcrox, then in the refund amount, we will deduct the amount of that particular coupon during refund process.

Cancellation Policy

For Cancellations please contact the us via contact us link.

Requests received later than 07 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on May 05, 2018

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